Refund & Cancellation Policy
Commitment to Quality & Transparency
At Spack Solutions, we are dedicated to delivering high-quality technology, branding, and digital solutions that drive business success. We adhere to industry best practices to ensure seamless project execution and client satisfaction. Our refund policy is designed to be fair and transparent, ensuring that both parties are protected while recognizing the effort and resources invested in each project.
By opting for services with us, you acknowledge and agree to our terms and policies which are available on our website and included in the invoice email.
Refund Policy – Partial Refund Only
As every project requires dedicated time, expertise, and resources, Spack Solutions does not offer full refunds. However, we do provide partial refunds based on the progress of the project at the time of the refund request.
Refunds are processed as follows:
1. Refund Eligibility & Deductions
Project in Early Stages (Up to 30% Work Completed) – 70% Refund (30% deducted for resource allocation and initial planning).
Project in Mid-Stages (30-60% Work Completed) – 40% Refund (60% deducted for effort, time, and work delivered).
Project in Advanced Stages (60-80% Work Completed) – 20% Refund (80% deducted as significant work has been completed).
Project Near Completion (Above 80% Work Completed) – No Refund (as the majority of work has been executed).
Refunds do not apply to pre-purchased services or digital assets from our library.
All refund requests must be submitted via email to contact@spackdigi.com. Requests made through social media or informal channels will not be considered valid.
2. Service Delays & Deadlines
At Spack Solutions, we prioritize on-time project delivery, but certain unforeseen circumstances may impact timelines.
If we fail to meet the agreed deadline, we will offer discounts on future services or value additions to the current project.
If delays occur due to missing client inputs (e.g., login credentials, datasets, approvals), no refunds will be processed.
3. Service Not as Described
If you believe that the delivered service does not meet agreed quality or specifications, we will review your request through the following process:
1. Clients must submit a detailed explanation of the quality concerns.
2. Our Quality Assurance Team will conduct an investigation based on project deliverables.
3. If the concerns are valid after multiple revisions, a partial refund may be considered based on the progress of work completed.
We always aim for client satisfaction and fair resolutions.
4. No Guarantee Policy
While we provide cutting-edge technology, branding, and digital solutions, we do not guarantee:
Business rankings, revenue growth, or website performance metrics, as these depend on external factors.
Fixed marketing results or SEO rankings, since search engine algorithms continuously evolve.
Guaranteed third-party integrations, such as payment gateways or APIs, as they depend on external providers.
Our solutions empower businesses with the right tools, but long-term success depends on continuous optimization and market trends.
5. Non-Refundable Services
Pre-Purchased Digital Assets – Services such as ready-made website templates, branding kits, or strategy guides purchased from our resource library are non-refundable.
Customization Requests – If a client requests modifications beyond the original scope, additional charges will apply.
Refund Processing & Timelines
Once a partial refund request is approved, the amount will be processed within 15-30 business days from the confirmation date.
Bank Transfer Fees & Processing Delays – Spack Solutions is not responsible for any bank fees, transfer anomalies, or third-party payment processing delays.
Policy Updates – Our refund terms may be updated periodically. Clients are encouraged to review our website policies regularly.
For any queries, please contact our support team via email: contact@spackdigi.com
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